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Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Carretera Chetumal - Cancun Km 250, Akumal, Mexico
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite Superior
Max:
2 persons
435 sq. feet 
Bed options:
2 Double beds
Garden view
Shower
Bathtub
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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Akumal 2.1 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 26.0 mi
Cancun (CUN) 60.7 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Wi-Fi
  • Free parking
  • Off-site car park
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Private beach
  • Allergy-free rooms
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Vending machines
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Canoeing
  • Horseback riding
  • Cycling
  • Tennis court
  • Badminton
  • Bowling
  • Golf course
  • Billiard tables
  • Darts
  • Table tennis
  • Archery
  • Yoga class
  • Aerobics
  • Fishing

Services

  • Paid airport shuttle
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Picnic area/ Tables
  • Dinner
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Toys
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Casino
  • Aqua park
  • Karaoke
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Massage
  • Open-air bath
  • Public Bath
  • Shallow end
  • Make up services

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera Chetumal - Cancun Km 250, Akumal, Mexico
Map view
Carretera Chetumal - Cancun Km 250, Akumal, Mexico
Nearby
Playa Chemuyil
1900 ft
Restaurants
Le Gourmet
500 ft
Gran Bahia Principe Coba - Playa Aventuras Akumal
Mediterraneo
1200 ft
Gran Bahia Principe

Reviews and Ratings <br />

Feedback from previous guests about their experience.
66%
loved the resort and would return for another relaxing stay
Immaculate room cleanliness
Diverse dining options
Inconsistent service
Air conditioning issues
6.6/10
Nice
Rooms
6.8
Location
7.2
Service
6.6
Dining
6.2
Guest reviews
6.6/10
based on 5 reviews
8.3
8.3/10 based on 571 reviews
Matthew
United Kingdom, January  2025
6.6/10

The resort features expansive grounds with several interconnected hotels and a lively entertainment scene. The accommodations offer decent amenities, but some rooms could use updates. The food exceeded my expectations, while the beach experience was mixed with some concerns about cleanliness. Overall, it was a memorable stay with friendly service and fun activities, although not without its flaws.

Rooms
5.0
Our room was spacious but unfortunately outdated, with issues like mold and ants that detracted from the experience.
Service
7.0
Most staff members were warm and welcoming, though I encountered one manager who lacked customer service skills.
Location
6.0
The resort is set away from busy areas, providing a tropical atmosphere, but can feel a bit isolated.
Dining
8.0
I found the food choices plentiful, though a bit repetitive at the buffet. Booking the a la carte restaurants was essential for a better dining experience.
Facilities
7.0
With numerous pools and a fantastic water park for kids, the facilities were quite good, although building work near the main pool was disruptive.
Emma
United Kingdom, January  2025
6.6/10

We had a mixed experience at the hotel. While the friendly staff and spacious rooms were highlights, the dining options left much to be desired, and the surroundings could be bothersome. The air conditioning poorly maintained, and the smell in certain areas added to the discomfort. The facilities were decent but could use some improvements.

Rooms
8.0
The rooms were spacious and kept very clean, featuring comfortable bedding.
Service
9.0
The staff were friendly and accommodating, always willing to assist us with our requests.
Location
7.0
The location within the resort made it easy to access different areas, though the overall environment could use some freshening up.
Dining
5.0
The dining experience was disappointing with poor food quality and limited options.
Facilities
6.0
The facilities were average, with a decent pool area but needed maintenance.
Richard
United Kingdom, January  2025
5.2/10

My stay at the hotel had its ups and downs. The landscaping around the property is beautiful, but the cleanliness of the rooms, particularly the bathroom areas, left a lot to be desired. While the main pool area had some unfortunate issues, the overall experience was salvaged by decent food options. It’s a good choice for a last-minute getaway, but definitely not without its flaws.

Rooms
5.0
The rooms were not cleaned well, especially the shower and toilet areas. I did notice mosquitoes inside, which was bothersome.
Service
5.0
The service felt a bit overwhelmed; the staff seemed overworked and didn't make much eye contact with guests.
Location
6.0
The hotel is situated nicely with beautiful landscaping, though it requires navigating through a large area which can be confusing.
Dining
6.0
Dining options varied from okay to good, though I wouldn't say any meals stood out as exceptional.
Facilities
5.0
Facilities, while extensive, had some issues with cleanliness, particularly around the pool area.
Jonathan
United Kingdom, December  2024
7.6/10

Overall, our vacation at this resort was a memorable experience filled with relaxing moments and good food. The room we stayed in was spacious and well-maintained, which significantly enhanced our comfort. However, the service was inconsistent, as we faced issues with responsiveness from staff at times. The dining options were diverse, but some restaurants left a bit to be desired in service and food quality. Also, the frequent beach-cleaning efforts for seaweed were commendable, yet it was a bit inconvenient at times, too.

Rooms
8.0
The rooms were spacious, kept immaculately clean, and offered a lovely view, although air conditioning was less than ideal.
Service
6.0
Service varied during our stay; while some staff were accommodating, others were less responsive, particularly with special requests.
Location
9.0
The resort is in a beautiful area, with easy access via trolleys to various amenities and the beach, creating a relaxing atmosphere.
Dining
7.0
Dining options were varied, and we enjoyed a number of à la carte meals, though service at some restaurants was lacking.
Facilities
8.0
The resort facilities, including pools and a spa, were well-maintained and added to the overall luxurious feel of the stay.
Immaculate room cleanliness
Inconsistent service
Gillian
United Kingdom, November  2024
7.6/10

Overall, we had an incredible time at the resort! The food was great, especially at the buffet, and there were plenty of drink options available. The rooms were spacious and well-kept, though we had a rough experience with one of the excursions we booked. While the beach was not ideal due to the seaweed, the pools made up for it. We would definitely return, despite the minor hiccups encountered during our stay.

Rooms
9.0
Our junior suite was huge and kept spotlessly clean, with a well-stocked mini bar.
Service
6.0
Service was generally good, but we faced an issue with a trip we booked, and the staff didn't seem to care about our concerns.
Location
8.0
The resort is quite large, but it was easy to navigate, and we appreciated having access to both Coba and Tulum sides.
Dining
7.0
The buffet offered a great variety of options every night, though lunch at the poolside restaurant was disappointing.
Facilities
8.0
The resort has big pools filled with activities and the complex is very clean, making it a pleasant place to relax.
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Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room